Returns and Exchange options are not applicable to In Search of the divine painting collection.
Faulty or Damaged Goods:
Where an item is found to be faulty within the first 24 hours after delivery or is already damaged on delivery, and the customer notifies In Search of the Divine then will either:
Replace or Repair the faulty Good at our discretion; or
If we are unable to provide a new replacement, In Search of the Divine has the option to offer a full or partial refund dependant on the amount of damage to the product.
Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to attention of delivery driver/provider. Where Goods are already damaged on delivery, In Search of the Divine requires photographic evidence of the damage to be e-mailed to
email@example.com, before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
Posters, photographs and art prints are carefully rolled with protective paper to protect against dust before being packaged in a heavy duty postal tube. Prints should only be removed by a professional framer.
In Search of the Divine is not responsible for any scratches or damage to a print once it has been removed from its packaging and therefore no refunds or exchanges will be offered.
In Search of the Divine reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
In Search of the Divine may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.
Authorised Returns: All shipping will be through In Search of the Divine authorised transport companies and at the buyer’s expense. Apply for authorisation of your return through by contacting our team. This ensures your matter is standardly processed and resolved.
Contact the Customer Service team on 041 477 0289 if you require further assistance. Unauthorised returns may incur extra fees.
Every effort will be made to have your order ready by any specified production and delivery time-frames. However, we take no responsibility for delay by Couriers, shipping agents or ‘out of stock’ situations.
Thanks for understanding.